There are a few things that could cause your password to be rejected by our servers. Here's a rundown:

1. Your account has been suspended.
   This can sometimes happen if your credit card has expired and you have not notified us with updated details.
   • Update your credit card online here.
   • Contact us at 770 590-0888
2. Your username or password is being entered incorrectly.
   
   • Remember that usernames and passwords are case-sensitive
   • If your dialer prompts for a domain name, make sure that it's completely blank. Even a space in this field will cause the login to fail.
   • Your username doesn't include a domain name (e.g., it should be something like jdoe, not jdoe@atlcon.net)
3. You've got "lingering" information in your TCP/IP setup from a previous ISP
   
   • Go to Start > Settings > Control Panel > Network
   • Click on the DNS tab and ensure that there are no DNS servers listed.